Terms and Conditions

Christmas Deliveries

Deliveries will be made on a before Christmas basis and not on specific days, subject of course to the recipient being in.

Right of Cancellation

You have a right to cancel any order within seven working days of the day after receipt. Except where we say otherwise, you must return the goods to the point of dispatch within a reasonable period of cancellation. Exceptions:

Perishable food and goods must be cancelled before we dispatch them. The goods that this applies to include hampers, flowers, fruit baskets and perfume.
Custom made goods are not included in this right of cancellation. The goods that this applies to include personalised teddy bears, cakes with iced messages, engraved or personalised filofaxes and any other good prepared to your personal specification.
Any software, video or audio item which is opened by you the consumer is not included in this right of cancellation.
By law, if you ask for a refund you must take reasonable care of the item.
Under UK and EU law you have a right to change your mind about a purchase made over the internet in accordance with the above conditions. Except where otherwise stated or unless the goods are faulty or have been supplied as substitutes for your order, you will be required to pay the costs of returning the item to the supplier.

If you wish to cancel an order, please notify us as soon as possible.

Purchase of Alcohol

To comply with UK licensing laws all purchasers and recipients must be over 18 years old.

Delivery Costs

Delivery costs are as shown in each specific area of this website.

Price Guarantees

Prices are valid at least until 12:01am on Saturday 27 March 2010.