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You have a right to cancel any order within seven working days of the day after receipt. Except where we say otherwise, you must return the goods to the point of dispatch within a reasonable period of cancellation. Exceptions:
Perishable food and goods must be cancelled before we dispatch them. The goods that this applies to include hampers, flowers, fruit baskets and perfume.
Custom made goods are not included in this right of cancellation. The goods that this applies to include personalised teddy bears, cakes with iced messages, engraved or personalised filofaxes and any other good prepared to your personal specification.
Any software, video or audio item which is opened by you the consumer is not included in this right of cancellation.
By law, if you ask for a refund you must take reasonable care of the item.
Under UK and EU law you have a right to change your mind about a purchase made over the internet in accordance with the above conditions. Except where otherwise stated or unless the goods are faulty or have been supplied as substitutes for your order, you will be required to pay the costs of returning the item to the supplier.
If you wish to cancel an order, please notify us as soon as possible.
Delivery costs are as shown in each specific area of this website.
Prices are valid at least until 12:01am on Monday 4 May 2015.
More specific terms and conditions and notes about delivery, for some specific areas of this website:
Also you may be interested in the consumer affairs section of the UK Department of Trade and Industry website.